106 Mort St, Toowoomba, QLD 4350

Payment & Refunds Policy

Payment Options

Sandstream Etching  is pleased to accept the following payment methods:

Visa or MasterCard or Direct Deposit to Heritage Bank

Please note our online store processes credit card payments using Commbank.


Return / Replacements of Goods Bought Online

Please choose carefully as No refunds or exchanges will be given on any product.

Replacements will only be made on faulty goods. This does not include product that is damaged, stolen or lost in transit.

Postage and handling costs are the buyer’s responsibility and should be returned in its original state of packaging with invoice/receipt should the product be faulty. The product will then be assessed by management and the situation rectified at management’s discretion.


Order dispatching

Orders will be dispatched after the credit card details have been processed and approved OR the direct deposit has cleared in our bank account.  Please note that a $10.00 fee will be charged to cover administration bank fees if the amount does not approve.